Our Fundraising Promise
Our Commitment

This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful. The standards for fundraising are set out in the Code of Fundraising Practice.

We will commit to high standards
  • We will adhere to the Fundraising Code of Practice.
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
  • We will comply with the law as it applies to charities and fundraising.
  • We will display the Fundraising Regulator badge on our fundraising
    material to show we are committed to good practice.

We will be clear, honest & open
  • We will tell the truth and we will not exaggerate.
  • We will do what we say we are going to do with donations we receive.
  • We will be clear about who we are and what we do.
  • We will give a clear explanation of how you can make a gift and change a regular donation.
  • Where we ask a third party to fundraise on our behalf, we will make
    this relationship and the financial arrangement transparent.
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
  • We will ensure our complaints process is clear and easily accessible.
  • We will provide clear and evidence-based reasons for our decisions on complaints.
We will be respectful
  • We will respect your rights and privacy.
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and
    Fundraising Preference Services to ensure that those who choose
    not to receive specific types of communication don’t have to.
We will be fair & reasonable
  • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
  • We will take care not to use any images or words that intentionally
    cause distress or anxiety.
  • We will take care not to cause nuisance or disruption to the public.
We will be accountable & responsible
  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We will have a complaints procedure, a copy of which will be available on our website or available on request.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
We will manage and store your data safely and securely

We have an organisational Privacy Policy, as a well as a specific Fundraising Privacy and Retention Policy that details how we process and store data from our supporters.

  • All of the data we collect is done lawfully and either via you as our supporter directly, or via a known and trusted third party
  • We use this information in a variety of ways to best inform and support your journey as a supporter of The Haven all of which are detailed in the link above
  • We may share this information with a range of external organisations – more about this can be found via the link above]
  • All data is secured safely and securely on our systems and we work closely with our IT advisor to ensure this is maintained
  • We take steps to ensure that all data is accurate and up to date, and we regularly review the data we store in line with our retention policy
  • Supporters can opt out from hearing from us at any time and The Haven team will act on this quickly. More information on this can be found in the link above
How we best support our volunteer fundraisers

People who choose to fundraise for The Haven are so important to us; they give their time freely and enthusiastically, all to make a difference to the lives of women and children supported by The Haven. That’s why, as a team, we want to do everything possible to support them along their fundraising journey.

What do we do?

  • For every fundraiser who tells us about their activity before it is due to take place, we provide a letter that not only authorises them to fundraise for us, but also provides a range of hints and tips and charity law links specific to their fundraising activity
  • We support where we can to help provide our supporters some helpful tools for their fundraising. This includes providing them Haven branded banners, bunting and collection buckets to assist them with their fundraising
  • Not everyone gets in touch with us before their planned fundraising, but general hints and tips are always available on our website for anyone to access throughout their fundraising and use as a guide
  • Our Fundraising privacy policy is also available on our website and can act as a guide for our supporters as to how they should handle data when fundraising for us – this is also hyperlinked in our letter sent to volunteer fundraisers mentioned above
  • We also provide our ‘in aid of logo’ which helps Haven volunteer fundraisers to demonstrate to their own supporters that their activity is approved by the charity
  • Our team pride themselves on build longstanding and meaningful relationships with those who choose to support us, and so our dedicated fundraising team is always on hand throughout fundraising efforts via email or phone to offer advice and guidance
  • We believe that giving to The Haven should always be a positive experience. To ensure that donors are treated fairly, with care, and that they make informed decisions about their donations and support of The Haven, our team follow our Vulnerable Person’s Policy.
  • We also regularly share further information on how donations will make a difference, which gives our volunteer fundraiser real life, powerful stories to take back to their own supporters to support their fundraising efforts
  • With their permission, we share also our supporters’ stories across our social media channels. This could be us re-sharing the details of an event/challenge they have tagged us in or even sharing that person’s individual story with a link to their fundraising page
  • Finally, and most importantly, we always say a big THANK YOU. We wouldn’t be able to continue to offer vital care and support to so many women and children without our supporters and fundraisers and so we love being able to demonstrate the impact that your kindness has on those who need us most so we will always send a letter detailing how your donation will help, along with extra special additions directly from our service users, for those who really do go the extra mile.