Terms & Conditions
Terms and Conditions

This Website includes content and data privileges accessed using the Website  www.havenrefuge.org.uk owned and operated by The Haven Wolverhampton Ltd that enables users of the Website (“You”, “Your”) to have access to such data that is displayed on it on these terms only. The use of this Website indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

Information Security: The Haven Wolverhampton employ up to date electronic and physical security to try to ensure that your data is kept secure in accordance with the Data Protection legislation, including the General Data Protection Regulations principles and the Computer Misuse Act. Whilst we use commercially reasonable efforts to check for the most commonly found viruses, worm, and or trojan horses, or other newly created viruses, we are not in a position to confirm that this Website and any links to it will be free from such viruses and cannot accept any liability in this regard due to the fast-changing nature of such threats.  We therefore recommend that you carry out your own virus checks, particularly before opening any link or using the Website.

1. Definitions

In these conditions, the following terms shall have the following meaning:

“The Company” (also referred to as ‘we’ and ‘us’ or ‘The Haven Wolverhampton’) refers to The Haven Wolverhampton Limited registered charity No 1065427, having its registered office at 18 Waterloo Road, PO Box 105, Wolverhampton, WV1 4BL;

Website” (also referred to as the “site”) means any website under the ownership or control of the Company from which a link has been created to these terms and conditions;

“Intellectual Property Rights” means all intellectual and industrial property rights including patents, know-how, registered trademarks, registered designs, utility  models, Material,  applications  for  and  rights  to apply for any of the foregoing, unregistered design rights, unregistered trade marks, rights to prevent passing off for unfair competition and copyright, database rights, topography rights, domain names and any other rights in any invention, discovery or process, in each case in the United Kingdom and all other countries in the world and together with all renewals and extensions;

the Material” means all of the information, data, text, graphics, links or computer code published on, contained, embedded in the source code and software or available on the Website;

“User” (also referred to as “you” or ”Your”) means the individual, firm, company or organisation accessing and or using this Website or making an Order through this Website.

2. Applicable terms and conditions

The Website is owned by The Haven Wolverhampton and any use made of this site (including registrations made via the Website), are subject to these terms and conditions. The Haven Wolverhampton may, at its sole discretion, modify or revise these terms and conditions at any time by updating the text of this page and you must ensure that you check its contents regularly to ensure you are complying with it.

3. Use of the Website

Anyone is entitled to view any non-password protected parts of the Website and to use for their own purposes the information contained therein, provided that: 3.1 it is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain; 3.2 any links created to the Website are notified to and approved by The Haven Wolverhampton in writing before they are created; and 3.3 no part of the Website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the written permission of The Haven Wolverhampton.

4. Intellectual Property Rights

4.1 The names, images and logos identifying The Haven Wolverhampton, its supporters, subcontractors, suppliers and their products and services are subject to commercial business rights generally called Intellectual Property Rights, including copyright, design rights, patents, database rights and trademarks owned by the respective parties. These rights mean that the party who owns them can insist that they are treated in certain ways, in order to protect the ownership of those rights. Nothing contained in these Terms shall be construed as conferring by implication, estoppel, and usage or otherwise any license or right to use any Intellectual Property Rights including trademark, patent, design right or copyright of The Haven Wolverhampton, its subcontractors or suppliers. Unless otherwise specified the copyright in the contents of all the pages in this web site are owned or licensed to The Haven Wolverhampton.

4.2 Unless otherwise specified, the authors of the literary and artistic works in the pages in this Website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.

4.3 Copyright in the Material is owned by The Haven Wolverhampton or its content suppliers. Unauthorised use of the Material including reproduction, storage, modification, distribution or republication without the prior written consent of The Haven Wolverhampton or, where applicable, the respective copyright owner(s) is prohibited.

4.4 The names and logos of The Haven Wolverhampton and all related product and service names, designs marks and slogans are the trade names, service marks or trademarks of The Haven Wolverhampton or its licensors and may not be used without the prior consent of The Haven Wolverhampton.

5. Disclaimer

The Website is owned by The Haven Wolverhampton and any use made of this site (including registrations made via the Website), are subject to these terms and conditions. The Haven Wolverhampton may, at its sole discretion, modify or revise these terms and conditions at any time by updating the text of this page and you must ensure that you check its contents regularly to ensure you are complying with it.

Whilst The Haven Wolverhampton has taken every precaution in compiling this site neither it nor any contributors to the Website can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they shall be based, as a result, direct or otherwise, on information contained in or accessed through this internet site.

6. Target audience

The Website is hosted and its data is physically located in the UK, and is intended for use by UK residents and only in relation to their activities within the UK. It may be dangerous or illegal to apply any of the information on the Website to activities outside the UK.

The Haven Wolverhampton does not represent or warrant that the information accessible via the Website is accurate, complete or correct. The Haven Wolverhampton has no liability whatsoever in respect of any use which you make of such information except in the case of personal injury or death caused by the negligence of The Haven Wolverhampton.

The information provided on this Website has not been written to meet individual requirements and it is your sole responsibility to satisfy yourself prior to using the information in any way for your purposes. Before making any decisions based on the information contained on the Website, you are strongly advised to refer to alternative, independent sources of information to substantiate the basis for your decision.

7. Warranty and indemnity

The User warrants to The Haven Wolverhampton that it will not use the Website, the Material or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner. The User shall indemnify The Haven Wolverhampton, its employees and agents, harmless against all claims, liability, losses, damages and expenses including, without limitation, legal fees and costs arising out of or incurred as a result of any claims made, or litigation brought, against The Haven Wolverhampton, its employees and agents, as a result of the use by the User of the Website, the Material or any part thereof for whatever purpose, to the fullest extent permitted by law.

8. Limitation of liability

Except in relation to any claim for death, personal injury or fraud, The Haven Wolverhampton hereby disclaims all warranties and conditions with regard to the Material and any goods or services supplied in relation to the Website, whether express or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall The Haven Wolverhampton be liable in contract, tort (including negligence), breach of statutory duty or otherwise howsoever for: (a) any loss of profit; (b) loss of business; (c) loss of goodwill; (d) loss of contracts; (e) loss of revenues ; (f) or loss of anticipated savings; or (g) any increased costs or expenses; or (h) loss of, damage to or corruption of data; or (i) any special, indirect or consequential loss or damage of any nature whatsoever, whatever the cause thereof arising out of or in connection with this Website even if the other has been advised of the possibility of such damages in any way connected with the use or performance of the Website, interruptions or delays to the Website, the provision of or failure to provide services, or for any information, Material, goods and services obtained through the Website or otherwise arising out of the use of the Website, to the fullest extent permitted by law.

9. Third party websites

The Website contains links to websites operated by parties other than The Haven Wolverhampton. Such links are provided for the User’s convenience only. The Haven Wolverhampton does not control such websites, and is not responsible for their content. The Haven Wolverhampton inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any goods and services offered by such websites.

10. Viruses

Whilst The Haven Wolverhampton makes all reasonable attempts to exclude viruses from the website it cannot ensure such exclusion and no liability is accepted for damage caused through the downloading of viruses. Therefore, you are recommended to take all appropriate internet security safeguards before downloading information from the Website.

11. Online Donations

The Haven provides access via its website to several methods for collection of kind donations from members of the public or for events. These sites operate independently of The Haven and any data obtained by those sites are subject to those sites own privacy provisions and data protection requirements. The Haven does not access, store or process any data provided to those sites. The Haven Wolverhampton reserves the right to vary event registration fees and the prices of any goods or services listed without notice. All event registrations and orders for goods or services are subject to availability and The Haven Wolverhampton reserves the right to refuse to accept any registration and to refuse to supply any goods or services to any individual or business.

12. Online Sales

Shipping options:

Local pickup – collect your order in the week commencing 12th July, from 18 Waterloo Road Wolverhampton WV1 4BL, during office hours (time to be allocated).

Flat rate postage – orders will be shipped out in the week commencing 12th of July.


Returns are not accepted on purchases. However, if an item is faulty, you will have 30 days from the point of receipt to return and get a full refund. You must retain proof of purchase. This does not affect your statutory right under the Sale of Goods act 1979.

By proceeding with your order, you are confirming that you understand and you agree to these terms and conditions.

13. Encryption

Although the Website uses encryption security software in areas where on line payment details may be accepted, the security of information and payments transmitted via the Internet cannot be guaranteed. Any loss incurred or sustained by any User who transmits information by means of e-mail or other Internet links shall be borne solely and exclusively by such User and in no event shall any such loss in whole or part be borne by The Haven Wolverhampton or its agents.

14. Force majeure

The Haven Wolverhampton shall not be held to be in breach of its obligations hereunder nor liable to the User for any loss or damage which may be suffered by another party due to any cause beyond its reasonable control including without limitation any act of God, fire, storm, flood, lightening, disease, strike, trade dispute, act of terrorism, any act or omission of government or regulatory bodies or communications operators.

15. General

14 .1 If any provisions of these terms and conditions are held to be invalid or unenforceable, the validity or enforceability of the remaining provisions shall not be affected.

14.2 These terms and conditions constitute the entire agreement between The Haven Wolverhampton and the User and supersede all other (prior or contemporaneous) communications and proposals, whether electronic or written, between the User and The Haven Wolverhampton concerning the use of the website.

14.3 Any failure of The Haven Wolverhampton to exercise or enforce any of its rights under these terms and conditions shall not be deemed to be a waiver of any such rights or operate so as to bar the subsequent exercise or enforcement or any such rights.

16. Jurisdiction

The terms and conditions and the use by the User of the Website shall be governed by the laws of England and Wales and the parties hereto submit to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the Website and/or any transactions made on the Website, or these terms and conditions.

Copyright © 2017 – The Haven Wolverhampton and The Haven Wolverhampton logo are registered trademarks of The Haven Wolverhampton Limited. All Rights Reserved. Data Protection – ICO. 

Last updated April 2021