Privacy Policy
Website: Online Privacy Policy

Information Security: The Haven Wolverhampton employ up to date electronic and physical security to try to ensure that your data is kept secure in accordance with the Data Protection legislation, including the UK General Data Protection Regulations principles and the Computer Misuse Act. Whilst we use commercially reasonable efforts to check for the most commonly found viruses, worm, and or trojan horses, or other newly created viruses, we are not in a position to confirm that this Website and any links to it will be free from such viruses and cannot accept any liability in this regard due to the fast-changing nature of such threats.  We therefore recommend that you carry out your own virus checks, particularly before opening any link or using the Website.

Data Protection & Privacy

Any details which you provide to The Haven Wolverhampton from which we can identify you are held and processed in accordance with our Data Protection registration at the ICO, and you hereby confirm your revocable consent to use your personal Data for the processing of any transactions envisaged by these Terms.

Personal data, including but not limited to profiles of users, service provider access patterns may be used by Us for the purposes of providing targeted offers and promotions to You both by tailoring of the online presence and also, where You have opted in to receive email & SMS marketing, by targeted email & SMS marketing. This information is limited to first and last name and, if relevant, unique identifier (such as your IP address). Further details are set out in our Privacy Policy including details of how to obtain a copy of all personal data that we hold about you.

The Web Site is not directed nor targeted to children. The Haven Wolverhampton will not knowingly collect information from children. Because our software does not automatically distinguish visitors under 18 years of age from other visitors, The Haven Wolverhampton requires users under 18 years of age to obtain the consent of a parent, guardian, teacher, or librarian to view the Website. If The Haven Wolverhampton learns that a child has provided personally identifiable information to the Website, it will use reasonable efforts to remove such information from its files.

The Haven do, from time to time, take photography and videography at events run by the charity and these photographs will be utilised on the website, social media platforms and newsletters which are managed by the Haven. Each time event photography and videography is taking place, this will be made clear to attendees within the event sign up information on our website and upon registration at the event if applicable. If you do not wish to be photographed, please stay clear of the camera or make it known to the charity and the photographers present that you do not wish to be photographed. If you are attending an event with children, you will need to complete consent upon registration at the event to opt children in for photography/videography. Again, if you do not wish your children to be photographed, please ensure children stay clear of the camera and make it known to the charity and the photographers present.

Additionally, The Haven will also from time to time invite external media agencies along to events including but not limited to, local news; both TV and print. If you do not consent to being featured in external media photograph or videography, please make it known to the photographer/ videographer and stay clear of the camera at all times.

An individual can at any time request a photo to be taken down from the website and social media sites, but must identify themselves in the photograph/s by sending specific links to each photograph and video to media@havenrefuge.org.uk . As per ICO UK GDPR legislation, The Haven will act upon your request to remove within 28 days.

IP Addresses and Cookies

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

On The haven Wolverhampton’s Website, cookies record information about your online preferences and allow us to tailor our services to your interests. You have the opportunity to set your devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The use of the last of these options means that certain personalised features cannot then be provided to You and accordingly You may not be able to take full advantage of all of the our Website or the third party website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

During the course of any visit to Website, the webpages you see, along with a cookie, are downloaded to your device. The majority of websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Our Website may contain embedded “Share” buttons or software code to enable users of our Website to connect to popular social network providers.  These third-party sites may set cookies or other monitors that track your use of their service. The Haven Wolverhampton does not control the use of these cookies and you should check with the relevant third-party website you are using for the terms that they impose on you.

Last updated April 2021

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