About The Haven Wolverhampton

Our Team

The Haven Wolverhampton is run by the Chief Executive Officer, Popinder Kaur. We employ 46 staff who provide a vital contribution to all the services we offer.

Haven Wolverhampton is governed by a board of trustees who are volunteers from a diverse range of backgrounds. The board consists of 12 members who commit their skills and experiences towards the growth of the organisation and to ensure governance is maintained to a high standard.

Chief Executive
Popinder Kaur

Board of Trustees Members

Co-chairs of the Board
Angela Spence-Ferguson Stephanie Harris

Other Members
Gill Atkins
Colin Brown
Alison Westwood
Katarina Fidler
Angela Morgan
Philippa Pringle
Carwen Wynne-Howells Narinder Rehal                      David Taylor                           Kim Benton

the Haven - Womens Refuge, Help & Support


The Haven Wolverhampton’s vision is for all women and children to live in a society free from oppression, homelessness, violence and abuse, and to promote and uphold human rights.



The Haven Wolverhampton supports women and dependent children who are vulnerable to domestic violence, homelessness and abuse.

Current Vacancies

 Develop your potential with The Haven Wolverhampton


The Haven Wolverhampton established in 1973 to provide both practical and emotional support services to women and children who are affected by domestic violence, homelessness and abuse.  Applications are invited for the following post, from those who have a strong commitment to working with women and children.


Specialist Case Manager -   Substance Use

Salary negotiable: Depending upon skills and experience.

Full Time (40 hours a week) Permanent

As a Specialist Case Manager for Substance use you will lead on developing, embedding and delivering a recovery focused and strengths-based approach for women with complex support needs primarily relating to substance use. This will involve ensuring that the service proactively works to support clients to manage risks and implement safely plans and improve financial, physical and emotional wellbeing. You will also address additional support needs relating to mental health, Sexual Violence, offending behaviour and physical health.

The role includes a high level of client contact, and opportunities to work with external agencies offering support for women affected by drugs and alcohol. As a Specialist Case Manager for Substance Use, you will work closely with the Independent Domestic Violence Advisors and actively develop links and positive working relationships with agencies across the city.

You will support your team in ensuring service users are able to access relevant support from internal teams as well as a wide range of external agencies. You will have line management of Domestic Abuse key workers and will also support the Children’s and Young Persons therapeutic workers, volunteers and placements within the service. As a Specialist Case manager you would be required to develop, lead and motivate the staff and teams in refuge. 

You will manage refuge in line with The Haven’s policies and procedures and comply with housing legislation, Health and Safety procedures and requirements of funders.  You will also need to ensure robust safeguarding measure are in place and implemented. You will encourage regular feedback from service users and implement changes accordingly where needed.

This is an opportunity for a proactive and motivated individual with excellent communication and organisational skills to deliver a high quality service for women and children. Experience of working in a refuge setting and an awareness of the welfare and benefits system would be preferable for this post.

 Closing date:              10 December 2018 Midday

Interview Date:            Week commencing 17 December 2018

Click here for Specialist Case Manager-Substance use

Click here for Application Form

For application pack and job description, please visit our website www.havenrefuge.org.uk or email recruitment@havenrefuge.org.uk or send an A4 self-addressed envelope with 95p postage stating the job title to: The Haven Wolverhampton, 18 Waterloo Road, Wolverhampton, WV1 4BL

Due to the nature of our work, Schedule 9 (1) of the Equality Act 2010 applies, therefore applications from women only will be considered.

Under the Care Standards Act 2000; all posts are subject to Enhanced Disclosure from the Disclosure and Barring Service.    This project receives financial support from Wolverhampton City Council.  Registered Charity No. 1065427

Sessional Family Support Worker

£8.45 per hour (days)

£136.05 per shift (out of hours – nights)

As and when required


We are currently looking for both Day and Out of Hours (sleep in) Sessional Family Support Workers to provide immediate and ongoing support within accommodation services for women, children and young people escaping from domestic violence, homelessness and abuse. You will ensure a safe and secure environment through Personal Support Planning and respond appropriately to the needs of the women and children, enabling them to make informed choices leading to resettlement. 


You will have experience of working with women within a refuge setting and completing assessment tools. You will have knowledge of the support needs and support planning of women and children experiencing violence abuse along with knowledge of legal, statutory, regulatory and good practice requirements applicable to the provision of supported housing. Excellent communication skills and a demonstrate ability to be able to work effectively and supportively as part of a team are requirements of the role.

Closing date:      Ongoing

 Click here for Job Description and Person Specification

Click here for Application Form

 Due to the nature of our work, Schedule 9 (1) of the Equality Act 2010 applies, therefore applications from women only will be considered. 



Sessional Handy Person 

£8.45 per hour

As and when required


We are looking for a Handy Person to join The Haven Wolverhampton on a sessional basis for our busy periods. As a valued member of the Facilities Team you will support the delivery of a high quality customer focused concierge handy-man service.

You will be required to carry out maintenance checks, minor repairs to fixtures and fittings and ground maintenance across our refuge accommodation. Tasks will include minor carpentry and plumbing works, painting, light bulb changing and attending to safety hazards.

You will have good communication skills, work independently and as part of a team and be able to work under pressure.

Click here for Application Form

All our vacancies are subject to an Enhanced Disclosure and Barred List check from the Disclosure and Barring Service (DBS). 



Service User Participation

The women and children that we serve are at the heart of all we do. We ensure that service users are involved in shaping the service they receive, the wider work of The Haven and local support services. This is done in a range of ways including:

  • Consultaions
  • Feedback
  • Service User Groups
  • Peer mentor scheme - including training and accreditation
Advice UK - Advice Quality Standard
Institute of Fundraising - Open College Network
Community Matters - Women's Aid
Helplines Partnership - Living Wage Foundation

Copyright © 2017 - The Haven Wolverhampton