Volunteering for The Haven

History of Volunteer Services at The Haven

The Haven Wolverhampton is a charity organisation which was established by two volunteers in 1973. Due to a lack of support for women in Wolverhampton at the time, these volunteers were encouraged to bring a change. The charity initially began as a homeless shelter which housed 6 women and their children. Today we have six refuges across Wolverhampton area which accomodates up to 63 women and 120 children. The Haven has flourished significantly and adopts a holistic approach to those affected by domestic abuse and homelessness.

Our purpose is to provide support and empowerment to women and children suffering from domestic abuse and homelessness. Volunteers within The Haven play a central role in delivering vital and life changing services to women and children by working with them, listening to them and responding to their needs accordingly.

The Haven Wolverhampton is also governed by a board of trustees who give their time on a voluntary basis to steer the organisation. The board of trustees consists of 11 members. These members come from different backgrounds and they bring experience, understanding of the charity sector, and the same passion and enthusiasm as any other volunteer. They work hard behind the scenes through regular meetings to ensure the good governance and strategic direction of the organisation.

Our belief


Our vision is to shift from Volunteer Management to a culture of Volunteer Engagement. In other words, strengthening organisational capacity through employee and volunteer collaboration and the development of high-impact, specialist volunteer opportunities that create greater influence and outcome for the organisation and our service users.


To foster stronger communities in which local people, community groups and businesses are actively involved in addressing domestic abuse and help them to make the biggest difference they can through volunteering opportunities at The Haven.

Work to rigorous, externally accredited and comprehensive standards locally, regionally and nationally in order to ensure a high-quality, innovative and progressive volunteer service that is focused on meaningful outcomes.


The Haven will follow the following values to shape the volunteer service culture. They will guide our strategy and how we will make decisions in the service.

  BE INCLUSIVE: We value diversity and offer equal opportunities for volunteers.

  BE COLLABORATIVE: We work in collaboration with partners, The Haven services & volunteers to achieve the best results for the organisation & the community

  WORK WITH INTEGRITY: We are open and honest & do what we believe is best for all the parties involved in the programme: service users, Haven services & volunteers.

  BE INNOVATIVE/TAKE ACTION: We explore new ideas and approaches to implement the volunteer service.

  USE EVIDENCE: We identify needs and measure impact base on research and volunteers/service users/staff member’s experiences.

  ACHIEVE EXCELLENCE: We look for quality and impact and what will add real value.

  INSPIRE/EMPOWER: We engage communities to address domestic abuse and homelessness.


  Adhering to The Haven Ethics: We place the interest of women and children at the heart of everything we do and make opportunities to involve them in the volunteer service whenever possible

  Partnering: We support, champion and work in partnership with other organisations, recognising that we can achieve more when we work together.

  Showing Leadership: We challenge staff members to do better, assume accountability with volunteers, participate in the programme and cultivate relationships with volunteers, inspire and support them to develop themselves.


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 Become a Volunteer

By volunteering with The Haven Wolverhampton you can make a difference to the lives of women and children who are suffering from domestic abuse and homelessness. 

  Contribe towards empowering and building the self-confidence of women and children

  Access free training in Domestic Abuse Awareness and related issues

  Learn about legislation relating to domestic abuse and welfare rights

  Volunteer within a diverse team

  Develop key employability skills to add to your CV

  Participate in awareness campaigns

  Have fun whilst making a big difference in your community

There are a number of ways in which you can volunteer and help The Haven Wolverhampton - Click a heading below to find out more.


Refuge & Community Volunteers

The Haven Wolverhampton has 5 refuges located around Wolverhampton which rely upon committed volunteers to support the women and children who are currently accessing our services. 

We are currently looking for:

Applications are currently closed for Community roles, however you are still able to submit your applications and we kept on a waitlist.

 Children Services Volunteer

The Haven’s Therapeutic wellbeing service is a holistic counselling service for women and children who have suffered domestic abuse. The service aims to help women and children improve their state of wellbeing and mental health through counselling, workshops and alternative therapies. 

We are currently looking for:

Activities Volunteer

 Do you have any skills or hobbies that you would like to share?

 Do you have a passion for teaching?

If yes, we welcome volunteers with different skills and experiences to help deliver and organise activities and workshops, which would benefit both women and children who are currently accessing our refuges. The activities we arrange help women and children gain new skills, obtain an increased knowledge and understanding, and help boost self-esteem and confidence.

The following are some of the activities we deliver at The Haven:

 Beauty and therapeutic sessions such as reiki, reflexology or physiotherapy.

 Arts and crafts workshops

 Music workshops

 Life skills workshops such as IT, CV and cover letter writing, creative writing, cooking

 Sports and dancing

 Educational trips

 E.S.O.L classes to support those women whose English is not their first language

We currently have no oppotunites available right now, however may do in future.


Helpline Volunteer

The Haven Wolverhampton operates a 24 hour domestic abuse Helpline which serves vulnerable women and children , who are in need of confidential advice or support.

We are currently looking for:

Benefits & Immigration Volunteer

You will be volunteering with highly skilled support workers to help clients devise safety plans, progress housing and benefits applications, deal with immigration matters and take cases through the criminal justice system. Volunteering in this department will allow you to gain an insight into how The Haven works in collaboration with other local, national and international organisations. 

We are currently looking for:

Counselling Services Volunteer

The Haven’s counselling service is a for women and children who have suffered domestic abuse. The service aims to help women and children improve their state of wellbeing and mental health through counselling, workshops and alternative therapies. The service requires us to provide one to one sessions and therapeutic interventions to support children,young people and women to cope better with the issues they are facing. The role requires a safe and stable environment to be created to enable children,young people and women to express themselves through these services.

We are currently looking for:

Fundraising Volunteers

Fundraising volunteers make a valuable contribution to the work we do. We are always looking for volunteers to help with our vital fundraising work and raising awareness.

Likewise, if you have any ideas, why not organise your own events or put in practise your event management and leadership skills? If you are interested in organising your own fundraising event we would love to hear from you and provide you with guidance along the way.

Whether you wish to organise your own fundraising event or get involved in ours, you are certain to have a great time, develop new social networks by meeting new people and feel good about making an important contribution to our work by promoting events and raising awareness of our charity.

We are currently looking for:


Business Support Volunteer

We are looking for a volunteer who can support us 1 - 2 days per week, ideally 4- 5hrs a day.

Support the Finance Team with the following:

Assist with recording of mail, and also the re-direction of mail

Assist with monthly audits, file checks, reconciliations, File Maintenance. etc

To assist with purchasing requirements for the organisation services.Support with Cash and banking processes

Skills - You may have a finance or administration background, or currently studying and you want to gain some practical experience – Join us!.

we are currenly looking for:

Maintenance Volunteer

  •  Are you aged over 18?
  •  Do you have relevant experience in DIY, painting, electrical work, decorating, carpentry or plumbing?

If yes, then why not put your skills to good use? Volunteering in this area is vital to maintaining safe, comfortable and homely accomodation for the women and children who access our services. You could volunteer for a morning or a day per week or register your skills with us to be added to our team of volunteers whom we can contact when a particular project is underway. 

Please click here for a Role Description and a Application form.

Peer Mentor Volunteer

The Haven Wolverhampton has 6 refuges located around Wolverhampton which rely upon committed volunteers to support the women and children who are currently accessing our services. 

We are really fortunate to have received a high number of applications for this role recently. As a result, we are putting a temporary hold on recruitment in order to process all of the kind offers of help we've received. We will update the website as soon as we reopen recruitment.

We are currently looking for:

University and College Placements

The Haven Wolverhampton offers a range of opportunities for university students to obtain invaluable work experience during their course of study.

During a placement, you will shadow experienced member of staff where you will have the opportunity to gain an insight into your chosen sector or career. It will also enable you to obtain vital personal skills and the opportunity to build a network of useful contacts.

We are currently looking for :

  • MBA Social work Student placement, if this is something that interests you, please click here for an Application form

The Haven works in partnership with a number of institutions across West Midlands including the following:


Aston University
Wolverhampton University
Newman University

 European Mobility Programmes

The European Voluntary Services (EVS) programme was funded by the Erasmus and the EU Commission, and enabled young people aged between 18-30 from any European Member state to volunteer abroad and gain practical skills and experience. The Haven is fortunate to have benefited from this programme over a number of years, welcoming volunteers from across Europe who have provided invaluable support to the charity.

The EVS programme is now closed. The European Solidarity Corps programme, which replaces the EVS programme, commenced in 2019 and we hope to welcome volunteers to The Haven as part of this project. We will update this information as soon as the application process commences.

Applications are currently closed.

Corporate Volunteering

Corporate Volunteering
Employee Volunteering

Are you looking for a change of scenery from your normal work or do you simply wish to contribute to your local community? Interested in doing something different for your team building exercises?

Here at The Haven we offer opportunities for corporate volunteering. We have a range of fun and innovative opportunities which allows our corporate volunteers to develop their skills and bring positive contributions in their .

The following are just a few examples from our range of corporate volunteering opportunities. We welcome the opportunity to meet with you to discuss the best way to work together.

Employee Volunteering - support your employees in volunteering with us through:

 Gardening projects

 Organising theme events for the children during seasonal periods e.g. Christmas, Easter, Beach Party 

 Sorting Donations

 Supporting a 'bucket collection' at a local supermarket 

 Pro-bono work: contribute to our objectives in a way which is relevant to your business such as providing technology, assisting with legal work and housing options, property  valuation and structural surveying services. 

 Painting and Decorating of communal areas and lived in spaces.

 Assemble play equipment.

 Clear and organise spaces as required

Corporate volunteering could benefit your business by:

 Enhancing your corporate image and improving the perception of your brand within the local community

 Motivating your staff, offering an opportunity for team building and developing new skills

 Achieving customer loyalty, attract new customers and bring real benefits to the families we support

 Generating publicity for your company through our website, newsletter and social media


For more information about our corporate volunteering opportunities, please contact 01902 904677 ext 5030 or email volunteer@havenrefuge.org.uk

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Steps to Volunteering

Due to concerns with the coronavirus COVID-19, the Organisation have cancelled all face to face interviews.  

We will contact ALL volunteers as soon as we are able to commence interviews.

1. If you are interested in volunteering, you must first complete and send the application form. This can be found under the Oppotunities section.

2. The next step will be an invitation to an informal interview. You must bring the necessary documentation requested, including identification to complete a Disclosure and Barring Service (DBS) Check.

3. If successful, you will be invited to attend an induction day during which you will receive mandatory training on Domestic Abuse Awareness. You will also be asked to complete a mandatory e-learning course in Safeguarding Adults and Children.

4. Once your DBS check is processed, a DBS form will be sent to your home address within 4-6 weeks. A copy of this should be submitted to tHR.

5. Finally, when your DBS and references have been received, your volunteer placement will commence.

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Our Team

Avril Simpson

Avril is the Volunteer Services Co-ordinator at The Haven Wolverhampton. She joined The Haven in January 2019 and has a background in volunteer management in the charity sector.

She has significant experience in recruiting and managing volunteers and is keen to engage the local community to support and promote The Haven’s wide range of services. The Haven’s volunteer service aims to ensure that everyone who volunteers with us feels valued, developed and supported.

 Rebecca Matthews

Rebecca is the Training Coordinator at The Haven Wolverhampton. She has a significant experience of working directly with women who have experienced domestic abuse and have worked in the sector for 17 years, trained for 6 years and PTTLS qualified.

She has been working for the organisation for just over a year three days a week, part-time. She offers in-house training to The Haven Wolverhampton staff in domestic abuse awareness, safeguarding, domestic homicide reviews, FGM, equality and diversity and early help.

She delivers the Freedom Programme to women in refuges as well as in the community. She also teaches an Open College Network West Midlands Peer Mentoring qualification. The Haven Wolverhampton offers Peer Mentoring training for women who have experienced domestic abuse and feel that they are emotionally ready to support other women and to act as positive role models for The Haven Wolverhampton and can motivate and inspire women that are experiencing domestic abuse.

Rebecca has developed a programme called, ‘Appreciate Me’ which is aimed at preventing young people (13 to 18-year-old boys and girls) from becoming perpetrators and victims of abusive relationships.

On top of that she offers external training which is available to other organisations in domestic abuse awareness and our newest training which is ‘Understanding Controlling or Coercive Behaviour’. This training is the only one in the West Midlands that concentrates on just this subject.

Rebecca is passionate about working with women and their families, as she believes all women and children should live in a society free from violence and abuse, homelessness and oppression. She strongly believes in empowering women to make decisions and choices that allow them and their families to thrive.

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 Frequently Asked Questions

Who can volunteer?

We have volunteers of all stages of life and backgrounds. Anyone with a spare time can volunteer with The Haven Wolverhampton as long as you are over 18.

Criminal convictions must be declared in your application form. You will need to complete a Disclosure and Barring Service (DBS) check if your volunteer role involves access to young people and children or vulnerable adults.

How much time do I have to give?

We ask that you commit five hours a day per week with a minimum stay of three months. Travel costs will be reimbursed as long as you have a valid receipt.

What training would I receive?

All Haven volunteers receive Domestic Violence Awareness Induction Training. When as a volunteer you have completed 6 months volunteering, as a committed volunteer you are given the opportunity to achieve a recognised level 3 OCNWMR qualification in ‘Working with Survivors of Domestic Violence’.

  Early Help

  Confidentiality and sharing information

  Equal opportunitites


If you have any queries about volunteering with The Haven Wolverhampton, please contact the Volunteer Engagement Lead on:

Telephone: 01902 904677, Ext.5030


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Advice UK - Advice Quality Standard
Institute of Fundraising - Open College Network
Community Matters - Women's Aid
Helplines Partnership - Living Wage Foundation

Copyright © 2019 - The Haven Wolverhampton