Refuge Accommodation

If you need to leave your home as a result of domestic violence you will need to find temporary safe accommodation whilst you decide what to do next. You may consider going to a refuge, a safe place where women and children can stay temporarily until they find new accommodation.

Our refuges provide high standard quality accommodation which includes communal kitchen, dining and living areas, private bedrooms, en-suite facilities, children’s play areas and facilities for disabled residents. Please see the gallery below to take a look at a selection of images from our refuges.

The refuge environment also offers emotional support from trained support workers. During your stay in refuge you will also be able to access a number of The Haven Wolverhampton’s other support services including Children and Young People’s Support, Financial Inclusion, Independent Domestic Violence Advocacy and Volunteering.

How long can I stay at a Haven refuge?
There is no limit on the amount of time you are able to stay at a Haven refuge, you can stay with us until you feel ready to move on. At this point you will be offered Resettlement support where you will be given assistance with finding a new tenancy and preparing you for your move back to independent living.

How much does it cost to stay at a Haven refuge?
The cost of staying at The Haven Wolverhampton is dependent upon your individual situation. Residents are required to pay rent, which covers the cost of your room in refuge. The Haven Wolverhampton is able to assist residents who are unemployed or on a low income to apply for Housing benefits to help cover this cost. You will also have a personal charge which covers the cost of utilities (gas, electricity and water) and food. Housing Benefits will not cover this charge, however other income such as Jobseekers Allowance or Income Support can be used. The Haven Wolverhampton employs a Benefits & Immigration Officer who will be able to support you with applications for benefits. Further financial support is also available through our Financial Inclusion Service.

Whilst we try our hardest to accommodate those in need of temporary accommodation we are sometimes unable to support every woman. The Haven Wolverhampton refuges are able to accommodate a maximum of 63 women and around 100 children at any one time. On the occasion that we do not have any room available in our refuges we will work hard to find alternative accommodation for you elsewhere. The Haven Wolverhampton works closely with other women's refuge providers including Women's Aid, Refuge and Shelter to support those affected by domestic violence.

Specialist Support
A number of our refuges offer help for women with additional support needs including women experiencing ill mental health as a result of domestic violence and female offenders.

To make an enquiry about refuge accommodation at The Haven Wolverhampton please call our 24 Hour helpline on 08000 194 400.
For information on refuges and domestic violence support outside Wolverhampton call the Freephone National Domestic Violence Helpline on 0808 2000 247.

Refuge Accommodation Gallery

Advice UK - Advice Quality Standard
Institute of Fundraising - Open College Network
Community Matters - Women's Aid
Helplines Partnership - Living Wage Foundation

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