Our Services

Domestic Abuse

What is Domestic Abuse?

Any incident or pattern of incidents of controlling, coercive, threatening behaviours, violence, or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. This includes honour based violence, sexual violence and abuse, financial, emotional and physical abuse, female genital mutilation and forced marriage. Domestic Abuse can also take place by your partner, ex-partner, family member, extended family and your children.

Patterns of Domestic Abuse:

  • Track you all the time?
  • Discourage your relationship with family and friends?
  • Prevent you from working or enjoying outside activities?
  • Appear to anger easily?
  • Force you to do something you do not want to do
    (i.e. participate in sexual activities you are uncomfortable with or commit a crime)?
  • Threaten to hurt you, your children or pets?
  • Destroy personal property or sentimental items?
  • Use or threaten to use a weapon against you
  • Humiliate you in front of others?
  • Criticise everything you do?
  • You make excuses for their behaviour
    (i.e. saying it’s due to alcohol, drugs, stress, work or they were ‘just joking’)

No one should live in fear of the person they love. If you recognise yourself or someone you know as being a victim of domestic abuse don't hesitate to reach out. There is help available.

For more information, or to speak to someone in confidence, call The Haven Wolverhampton 24 Hour Helpline on 08000 194 400.

Violence, Mental Abuse, Anger

Across the UK and as well Wolverhampton, homeless single women and those with children are being placed in temporary bed and breakfast accommodation. Our concern is that unless a woman discloses experiencing incidents of Domestic Abuse or any of the other contributing factors to homelessness at the time of referral, she will not have access to specialist services such as those provided by The Haven.

The risks of being homeless - For a number of homeless women, living on the streets exposes them to threat of physical attack or sexual assault and forcing them into hiding. This makes the women invisible and marginilsed and they have limited access to essential support. Women may move from sofa to sofa to avoid being on the streets. The choice is often to return to a violent partner or sleep on the street, or pursue dangerous alternatives, such as entering into prostitution.

How Can The Haven Wolverhampton help?

  • Provide emergency accommodation and crisis rooms.
  • We will provide the specialist support women and young girls need to move on by continuing to support them with housing option drop in sessions, making applications for social housing, housing benefit applications and employment.
  • We will work with partners and specialist agencies, to help provide improved outcomes to women in need of temporary accommodation prior to moving into independent accommodation.
  • We will work with Landlords to improve standards and the needs of women moving into private sector housing. We will provide temporary accommodation and support with independent living.

Modern slavery is a complex crime that takes a number of different forms. It encompasses slavery, servitude, forced and compulsory labour and human trafficking. Traffickers and slave drivers coerce, deceive and force individuals against their will into a life of abuse, servitude and inhumane treatment. Victims may be sexually exploited, forced to work for little or no pay or forced to commit criminal activities against their will.

  • If you consider yourself to be a victim of modern slavery and are in need of assistance, or
  • you are a professional or a concerned individual, who comes into contact with some-one you suspect may be a victim of modern slavery and in need of assistance

Please call our 24-hour confidential Referral Helpline on 08000 194 400 available 24 hours a day, seven days a week. We are a confidential service, however we may need to contact other professionals if we feel that you, or someone you are with, is in immediate danger.


A forced marriage is where one or both people do not (or in cases of people with learning disabilities, cannot) consent to the marriage and pressure or abuse is used. It is an appalling and indefensible practice and is recognised in the UK as a form of violence against women and men, domestic/child abuse and a serious abuse of human rights.

Are you being forced into a marriage? Are you worried that you will let your family down if you refuse an arranged marriage? Do you fear you may bring shame on your family?

Please call our 24-hour confidential Referral Helpline on 08000 194 400 available 24 hours a day, seven days a week. We are a confidential service, however we may need to contact other professionals if we feel that you, or someone you are with, is in immediate danger.

'Honour based violence' is a crime or incident which has or may have been committed to protect or defend the honour of the family and/or community. Honour based violence (HBV) can be described as a collection of practices, which are used to control behaviour within families or other social groups to protect perceived cultural and religious beliefs and/or honour. Honour based violence and abuse can take many forms, e.g. threatening behaviour, assault, rape, kidnap, abduction, forced abortion, threats to kill and false imprisonment committed due to so called ‘honour’. Murders in the name of ‘so-called’ honour, (often called Honour killings) are murders in which predominantly women are killed for actual or perceived immoral behaviour which is deemed to have brought shame on the family.

The Haven is proud to be part of the 'Our girl' campaign alongside other specialist women's organisations to raise awareness of this issue. See Our Girl Website for further information.

If you are affected by this issue - being forced against your will to marry someone? being accused of bringing ‘shame’ onto the family?

Please call our 24-hour confidential Referral Helpline on 08000 194 400 available 24 hours a day, seven days a week. We are a confidential service, however we may need to contact other professionals if we feel that you, or someone you are with, is in immediate danger.

The World Health Organisation (WHO) state that FGM – Female Genital Mutilation – “comprises of all procedures that involve partial or total removal of the external female genitalia, or other injury to the female genital organs for non-medical reasons”  FGM is a form of child abuse and an abuse of female adults  and causes long lasting physical and psychological damage. It can also be known as Female Circumcision and Female Genital Cutting.

UK communities that are most at risk of FGM include Kenyans, Somalis, Sudanese, Sierra Leoneans, Egyptians, Nigerians, Eritreans and Ethiopians. Non-African communities that are at risk of FGM include Yemeni, Kurdish, Indonesian, Malaysian, Pakistani and Indian women (Muslim Bohra Community).

If you think you or someone you know is at risk of FGM, Please call our 24-hour confidential Referral Helpline on 0800 194 400 available 24 hours a day, seven days a week.

We are a confidential service, however we may need to contact other professionals if we feel that you, or someone you are with, is in immediate danger.

Often Domestic Violence is thought of as just physical abuse, but it can take on many forms including emotional abuse, financial abuse and sexual violence.  Sexual violence occurs when any type of sexual activity happens that is unwanted.  There are some types that are more well know such as rape or sexual assault, but there are others that people are often less aware of, for example, female genital mutilation, sexual exploitation and sexual harrassment.

A significant number of women that we support have experienced rape and sexual violence and we work with these survivors, enabling them to regain confidence, independence and control over their own lives.  We do this through having trained staff and an experienced specialist worker called and ISVA (independent sexual violence advocate).

Please see our leaflet for further information on our current Sexual Violence services.

The Haven Wolverhampton has worked with women with No Recourse to Public Funds (NRPF) for over 10 years. Over this time we have built up experience identifying and addressing women’s needs. The situation is extremely complicated - ensuring the safety of women experiencing Domestic Violence whilst being able to find ways to cover the costs of accommodation and subsistence, as entitlements vary widely, depending on immigration status/ dependents.

We work with women in this situation, helping them to find a way forward, accessing legal advice and providing accommodation and support.

 A person with 'complex needs' is someone who has two or more needs affecting their physical, mental, social or financial wellbeing.  Many of the women supported by the Haven have complex needs, often these women are particularly vulnerable, have reached crisis point and have experienced barriers to accessing services.  Women with complex needs that we see, are facing a combination some of the following issues: mental health issues, substance misuse issues, physical health conditions, learning disabilities, homelessness, housing issues, poverty, trauma, family or relationship issues - alongside domestic abuse.

We work collaboratively with other agencies to ensure women get all the support they need where their needs are complex.

Feedback From Service Users We Have Helped

"Everyone at The Haven Wolverhampton is as special and kind and nice as can be. Thanks so much for thinking of me, your thoughts, kindness and consideration will always be remembered. It means a lot to know how much you all care. Thanks for being so generous, so caring and so giving. Kindness like yours means more than you know, and more than you think. Words are not enough to tell you all how very thoughtful you all are and very nice too. Thank you, thank you thank you all."

"Without The Haven Wolverhampton I would not have coped. It gave me space, time and security at the hardest time in my life. I was allowed to cry and express myself without prejudice. Without The Haven Wolverhampton I would not have been able to take the next step and transition in my life."

"I would like to thank all at The Haven Wolverhampton for helping me so much. Thank you everyone in the refuge, resettlement services and community advocacy team. I am still alive because of the HUGE amount of support from these members of staff."

"Thank you for taking me out of the darkness and helping me with my children. If it wasn’t for The Haven Wolverhampton, I would still be in the dark. I am very grateful for what you have done for me and for the smile you have put on my face."

"The Haven Wolverhampton has changed my life completely. I now feel like I am where I want to be in life and I don’t have the constant pressure like I did before. I make my own decisions and I feel I’ve got more control in my life. I won’t ever forget what The Haven Wolverhampton has done for me and it’s hard to express just how grateful I am."

"I truly believe that The Haven Wolverhampton saved my life."

"I cannot be more grateful for the support I have received from The Haven Wolverhampton. It was the understanding I received more than the reasons. I feel more confident about things now."

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