Live Chat

 

If you are worried that someone might see you have visited this page, find out how you can stay safe online and cover your tracks before you proceed.

Stay Safe Online
Calling from a mobile
  • Call 999.
  • You can be silent.
  • Listen to the questions from the operator.
  • Respond by coughing or tapping the handset if possible.
  • When prompted press 55 to let the operator know that it is a genuine emergency call and the operator will put your call through to a police call handler. Pressing 55 does not enable police to track your location.
  • The police call handler will attempt to communicate with you by asking simple yes or no questions. Listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.
Calling from a landline
  • Call 999.
  • You can be silent
  • The operator will hear background noises but cannot decide what emergency service is required.
  • Because it is less likely that 999 calls are made by accident from a landline, the call will be connected to a police call handler.
  • The police call handler will attempt to communicate with you by asking simple yes or no questions. Listen carefully and respond accordingly.

When 999 calls are made from landlines, information about where you’re calling from should be automatically available to the call handlers to help provide a response.

We are here to help.

It can feel tough to pick up the phone sometimes. Instead, you can chat online and in confidence with a trained member of our all-female, supportive team. If you want to remain anonymous, you can use an alternative name. We will never judge you or what you choose to disclose. We will always try to offer you the safest options for yourself and any children you may have.

Available Monday – Friday 9am – 5pm

Other ways to Contact Us

Please note that the following lines of contact are strictly for those seeking support and not for general enquiries:
Domestic Abuse Helpline: (24/7) 08000 194 400
WhatsApp Helpline: (Mon-Fri | 9.00 am – 5.00 pm) 07719 558 183
Live Chat: (Mon-Fri | 9.00 am –  5:00 pm) www.havenrefuge.org.uk

Safety Planning Guide

Information to consider if you are thinking about leaving an abusive relationship.

Health & Wellbeing Guide

Information to improve your mental health if you are feeling worried and anxious.

Domestic Abuse Guide

Information to help you recognise abuse if you are unsure about what it is.

Select Language »