Criminal Justice Service Volunteer
Hours of work: Varied
Purpose of the role:
To support women and children of domestic abuse through the Criminal Justice and Civil Court Proceedings process.
What activities will I be involved in?
- Manage a caseload with support from the Criminal Justice Service Lead
- Provide emotional support and practice advice to victims of domestic abuse who are progressing a case through the court system
- Enable victims to access all available support, utilising referral pathways in-house and to other organisations
- Explain the court process for criminal and / or civil proceedings
- Update digital system with case notes
- Attend court to support victims ensuring they are aware of agencies present on the day
- Arrange and attend pre-trial visits with victims
- Empower victims to have a voice
- Engage with Crown Prosecution Service, Witness Care Unit, Police Officers, Court Staff, Citizens Advice Witness Service as/when required
- Work in tandem with The Haven Wolverhampton volunteer and staff colleagues
- Working in an understanding environment where sensitivity and empathy are key to supporting victims of domestic abuse
- Advocate and comply with The Haven Wolverhampton Safeguarding Policy and procedure
- Adhere to The Haven Wolverhampton Policies and Procedures relevant to your role
- Attend training sessions, workshops, volunteer team meetings, 1-2-1s
What skills and abilities will I need to have?
- Understanding of the impact that domestic abuse has on women and children
- Be empathetic, compassionate and sincere in your approach
- Possess good communication skills with people of all levels on the telephone, face to face and via email
- Be able to prioritise your workload
- Can work on your own initiative and within a team
- Have excellent customer service skills
- Be able to accurately record specific and sensitive information
- Have attention to detail when inputting information onto digital case files
- Be an active listener
- Identify support needs and proactively signpost/ make referrals
- Safeguarding awareness
Where and when?
- Provide support and give guidance to women over the phone and face to face
- Support women at court hearings / trials when requested, within the Black Country
- Attend training sessions via MS Teams or in person at The Haven Wolverhampton Head Office
- Due to the nature of this role, we require applicants to be flexible between Monday – Friday 9am to 5pm. (NOTE: there will be no requirement to work evenings or weekends for this role).
- Induction programme
- Training Sessions /Refresher training/Workshops
- Certificate upon completion of all training modules
- Regular 1-2-1s with Criminal Justice Service Lead
- Support and wellbeing meetings with CJS Lead
- Periodic Volunteer meetings with CJS Lead
- Mileage / public transport expenses will be reimbursed when providing support to a woman
Other relevant information
You must be able to access all Black Country Courts via car or public transport.
Responsible to: Criminal Justice Service Lead
Due to the nature of our work, Schedule 9 (1) of the Equality Act 2010 applies therefore applications from women only will be considered.
Under the Care Standards Act 2000, all roles are subject to an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you interested in this voluntary role, download the application form below and follow the instructions to complete it. Once completed, please send it via email to the email address stated on the form.