Domestic Abuse Key Worker

Role: Domestic Abuse Key Worker

Salary: £19,500 – £22,500 (Living Wage Employer)
Hours of work: Full Time – 40 Hours Per Week – Every employee is advised that their employment continues only as long as The Haven Wolverhampton remains able to fund it.

Department: Accommodation
Line Manager: Refuge Senior 

Role Description

As a Domestic Abuse Keyworker, you will take a woman-centred approach to proactively support them and their children to improve their financial, physical and emotional wellbeing whilst they are residing in Haven accommodation. You will ensure safety of residents, working across our accommodation on a shift pattern to ensure support is available 24 hours a day 7 days a week.

Main Duties & Responsibilities

  • To work with women to support their emotional wellbeing, and provide the tools to do so in safe accommodation in which to develop their independence safety
  • To support women and advocate for them as needed, providing advice on and practical issues
  • Complete risk assessments with women and implement support plans with women based upon their needs, setting objectives that are achievable and sustainable
  • Work with women to identify support needed, and work with women to ensure the support needed is given via The Haven services or other identified agencies
  • Prioritise the safeguarding of children and adults, making referrals to statutory agencies as needed
  • As part of induction into accommodation, work with women to ensure that they have a good understanding of policies and procedures
  • Work with women to gain their independence, dignity and choice at all times and accountability for the decision-making process.
  • Work with Mothers to ensure that the needs and views of children and young people are identified, and work and liaise with CYP staff to meet those needs.
  • Work with women to quickly identify other factors such as mental ill-health, substance misuse, safeguarding concerns, debt and immigration issues, and make referrals as required to other identified agencies to implement suitable effective support.
  • To attend and coordinate multi agency meetings on behalf of clients representing their needs and highlighting any concerns.
  • Maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
  • Discuss and identify with clients, their hopes and needs, creating an agreed action plan for positive change
  • Identify services, agencies and professionals that will assist the client to achieve the set goals agreed in the action plan, e.g. work, education and training organisations, housing bodies, support groups, therapists, etc.
  • Support and assist clients to access the agreed services, agencies and professionals, including accompanying them to appointments as necessary.
  • Be aware of key responsibilities and reporting duties for Health & Safety and Environmental issues
  • Advocate for women and children, challenging other agencies where needed to ensure women and children are at the forefront for all agencies involved
  • To present reports, summaries, updates as requested
  • Work with women to ensure that accommodation charges are affordable and work to minimise voids and debts
  • Support Helpline by taking and logging calls from direct referrals and external agencies, supporting with inductions into accommodation as required.
  • To work across the project at different locations when required.
  • Have a flexible approach to working hours and work as required.

General Duties & Responsibilities

  • To undertake such other duties, training and/or hours of work as maybe reasonably required, and which are consistent with the general level of responsibility of this job.
  • To work across the various accommodation sites as required.
  • To have personal responsibility for maintaining personal and professional development to meet the changing demands of the job and The Haven, by undertaking appropriate training and development activities. This includes encouraging and supporting staff and managers in their training and development.
  • To undertake any health and safety training and related activities such as First Aid, Fire Marshall, Duty Hold, Health & Safety representative etc. as required for the post and as required by The Haven Wolverhampton to ensure their Health & Safety Policy is implemented effectively.
  • To ensure equality of opportunity both in service provision and employment, having regard to the needs of the diverse communities we serve.
  • To act in accordance with the organisations standing orders, financial regulations and financial procedures.
  • To supervise and support volunteers and placement as required
  • To comply with legislation and The Haven’s policies including Confidentiality, Information Sharing, Data Protection, Computer Security, Safeguarding vulnerable adults and children, and Human Rights.
  • To undertake any other duties commensurate with the grading of the post subject to reasonable adjustment under the Equality Act.
  • The duties of the post may change and develop from time to time in the light of new legislation, The Haven’s Policies, organisational development and social trends. Such development will be monitored in conjunction with the Chief Executive and will be reflected as necessary in the aims and objectives of the post.

Special Conditions: (if applicable e.g. unsociable hours, extensive travel etc.)

Able to work unsociable hours on occasions if required to undertake internal Haven activities or external continued professional development activities. Not to be confused with your normal working patterns.



  • Experience of working within a women’s refuge setting.
  • Experience of completing assessment tools including Needs and Risk Assessments, DASH
  • Experience of Working in a multi-agency setting (both adult and child/ren)
  • 2 years minimum recent experience of effectively key working victims in similar setting
  • Experience of working with survivors of sexual abuse/violence.


  • Experience of working within the voluntary/charitable sector.
  • Experience of supervising and supporting staff/volunteers/placements
  • Helpline calls and referrals on helpline

Knowledge & Understanding:


  • Knowledge of legal, statutory, regulatory and good practice requirements applicable to the provision of supported housing.
  • Demonstrate a knowledge and understanding of the statutory and voluntary services that this client group needs to access (both adult and Child/ren services)
  • Knowledge of understanding the needs of victims of domestic violence.
  • Awareness of risks associated with working in an environment with those affected by Violence and Abuse.
  • Knowledge of the support needs and support planning of women and children experiencing Violence and Abuse.
  • Working knowledge of the relevant housing law and welfare benefits that apply to women and children using the service.


  • Knowledge of the voluntary / charitable sector
  • Understanding of issues/barriers to engagement for survivors of abuse.

    Skills & Abilities:


    • Ability to work as part of a team and individually, to meet targets and deadlines.
    • Demonstrate holistic case key working with mother and child/ren
    • Undertake desktop reviews with peers and progressively demonstrate learning and development into key working role
    • Excellent communication skills include written, verbal and listening.
    • Ability to write reports and presentations
    • IT literacy and working knowledge of Microsoft Office or equivalent.
    • Ability to establish effectively working relationships with external agencies
    • Ability to work under pressure and potentially volatile environment


    • The ability to speak one or more of the community languages of Wolverhampton

    Qualifications & Training:


    • Minimum Level 3 Qualification in Working with Survivors of Domestic Violence or equivalent experience
    • Evidence of Continuous Development i.e. Annual Safeguarding Training
    • Immigration and No Recourse to Public Funding


    • Eclipse and Early Help Training – will be provided
    • Supervising Volunteers effectively

    Other special requirements:


    • Able to work unsociable hours on occasions if required to undertake internal Haven activities or external continued professional development activities
    • Be committed to the aims and objectives of The Haven Wolverhampton in supporting women and any dependent children who are homeless through reasons such as domestic violence.

    Closing Date: 12th November

    Under the Care Standards Act 2000; all posts are subject to Enhanced Disclosure from the Disclosure and Barring Service.   Due to the nature of our work Schedule 9 (1) of the Equality Act 2010 applies, therefore applications from women only will be considered.  The Haven Wolverhampton is an equal opportunities employer.

    This project receives financial support from Wolverhampton City Council.  Registered Charity No. 10654

    Next Steps…

    To apply for this role, please download the application pack below. Follow the instructions to complete it. Once completed, please send it to the email address stated in the pack. Alternatively you can email to request an application pack or send an A4 self-addressed envelope with 95p postage stating the job title to: The Haven Wolverhampton, 18 Waterloo Road, Wolverhampton, WV1 4BL.

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